Why not follow us?
+44 207 472 5444
Family Law Group solicitors are experts in all areas of family law and provide the very best advice to both private and Legally Aided clients. They believe that every client should be treated as if they are their only client, by listening to their concerns, understanding their needs, always being approachable and supporting them through difficult times.


GOAL

Family Law Group decided they would need to establish a consistent structure to their IT landscape. Their operations were supported by another IT provider, who worked alongside Family Law Group’s internal IT resource. However, the support package wasn’t fully flexible to the firm’s needs and the internal resource had alternated personnel.
As a result, they needed to:
•    Establish a long-term internal IT resource.
•    Utilise a new external IT solutions provider.
•    Find a flexible solution that fitted within their allocated budget.
By achieving these goals, the Family Law Group would be able continue to provide a high-level service and the amazing work they do, especially the impactful work that is heavily involved in legal aid.


SOLUTION

To address the goals of Family Law Group, T-Tech worked closely with the firm to understand their full needs and how to best address these with a solution that was in alignment with the budget.

The cornerstone of the solution was the IT Assist service. This approach ensured that an internal IT resource, who was not a part of T-Tech, would be present at Family Law Group’s office to handle day-to-day IT operations. This internal resource, managed operations and laptop rollouts, providing a familiar and accessible point of contact for staff.

For more complex issues that could not be resolved internally, T-Tech provided robust 3rd line support. This external support ensured that any escalated issues were promptly addressed by T-Tech’s 3rd line engineers. Additionally, the IT Assist service guaranteed that if the internal resource was away due to sickness or holidays, T-Tech could seamlessly step in to resolve any IT issues, regardless of the level of support required.


OUTCOME

T-Tech’s IT Assist hybrid approach provided Family Law Group with a seamless, cost effective, and efficient IT support solution, that combined the strengths of internal familiarity and external technical expertise. This meant the law firm:

•  Created job opportunities and internal promotion paths within the firm, which can aid in future staff retention. Employees had another avenue for career growth with an internal IT resource being required, which helped in maintaining a motivated and happy workforce.

•  Continued to provide stability and consistency around their IT and operations. Employees had a familiar face who they could turn to daily, and the firm had a designated resource who could focus on the operational bigger picture. 

•  Had flexibility on their company structure. If the internal resource decided to leave or take another avenue in their career with the company, T-Tech is available with the option to take on the other lines of support.
This partnership exemplifies how our IT Assist solution can drive operational efficiency and support long-term organisational goals whilst laying a strong foundation for Family Law Group’s future growth and continued success.
 
"We are incredibly grateful for the outstanding service provided by T-Tech. The hybrid offering allowed us to bring 1st/2nd line support into Operations whilst having the assistance from T-Tech and their expertise on complex issues beyond our ability. Adam (Account Manager from T-Tech) and the team are extremely supportive in this setup that provides not only a very cost-effective solution, but also a service focused one." - Sophie, Operations Manager, & Simon, Managing Director

 

 

OTHER CASE STUDIES

Process Automation

A real life example of how process automation has made a meaningful business impact through using AI and robotics to replace human intervention in repetitive administrative tasks. A UK Credit Management company.

Cloud and Email Solution

AABRS are specialist insolvency practitioners based in London, providing a wide range of services and advice to small businesses and individuals, who are facing financial difficulties.

Internet Upgrade

Alandar Park is a manufacturer of bridal wear, for Ellis Bridal, John Charles, and Kelsey Rose.

Managing Partner, Grunberg & Co

“Communication is great. When a DR event occurred, the confidence from senior-level engineers and team leaders to resolve the issue was very reassuring. The reaction from T-Tech was great and they had all hands on deck.”

Tax Partner, Grunberg & Co

“We don’t hear any noise from our staff about support tickets not being addressed. The Service Desk engineers are attentive and solve any urgent issues we have in a timely manner.”

Senior Partner, Grunberg & Co

“I really don’t have many issues, and when I do need help, the team are really responsive. You guys are brilliant.”

Senior Account Manager, T-Tech

“We are excited about the future of our relationship with Grunberg & Co. Their enthusiasm toward growing with technology makes our partnership strong and aligned.”

IT Manager, Software Radio Technology

"T-Tech understand our business requirements and provide us with consultancy and strategy input that contribute to customer retention and business growth. Their knowledgeable staff guide us through projects ensuring that technology is aligned to business objectives."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Managing Partner, BKL

"We are impressed by the professionalism of T-Tech. They are able to understand our business requirements and provide solutions which contribute to keeping the company efficient and competitive. Their knowledgeable staff guide us through complex projects and all the skills are available to make any system or process transition smooth."

Partner, Raffingers

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team. We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

Managing Partner, Family Law Group

“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”

Director of Tax Technology, Evelyn Partners

The responsiveness of T-Tech has been paramount to us getting particular components added to Practice Gateway at our firm. What we have needed most in development terms is always listened to.

Managing Partner, Scrutton Bland

“Scrutton Bland has achieved a lot in the last 6 months, compared to the last three years. We chose T-Tech to do a practice review with the intention to deliver on a number of projects, due to their industry expertise and where they sit in the marketplace. Our previous IT team did not have relevant sector experience leading to the consideration of solutions that weren’t relevant to our sector. We needed to look to restore faith in our IT leadership. T-Tech came to us with recommendations and improvements on trusted solutions that have worked for other professional services firms. We are really pleased with the decision to work with T-Tech, and they have already delivered on major projects in a way that suits our practice.”

Partner, Alliotts LLP

“Unless your job in the firm is IT then you cannot physically do it. It is so complicated, so fast moving, and quick changing that you can’t keep up. You then have no choice but to use a Managed Service Provider. An MSP needs to be people you respect, who you get on with, as it is a personal relationship. It needs to be with people who understand your business and your business needs – we have this with T-Tech.”

Director of Support Services, Bletchley Park

"Our interaction with T-Tech goes further than IT support – their consultancy led approach has delivered us gains across the business and revenue to the bottom line. We have a clear 3 year IT plan and strategy, which helps us deliver significant business benefits on a regular basis. T-Tech have helped us improve our IT resilience and helped identify ways for our team to work more efficiently."

IT Manager, Searchlight

“T-Tech have provided a fantastic service and are very efficient.”

IT Partner, Saffery Champness

“We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Team Leader, CCM

"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"