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Bletchley Park, once the top-secret home of the World War Two Codebreakers, is now a vibrant heritage attraction. Bletchley Park is open to the public, and receives hundreds of thousands of visitors annually.

Challenge

Before Bletchley Park started working with T-Tech, they decided to review their business situation against their IT, and realised that additional investment was needed. Business situation:
  • Going for 25+ years
  • Experiencing significant growth. The current systems and processes needed reviewing in line with the growth and requirements of the business
  • Technology had not been a focus
  • Teams using different tech for different things
  • Integration not working or considered
  • Recognised specific support was needed to take things forward
  • Struggling to find combined IT and project management resource

Solution

T-Tech were introduced to Bletchley Park via a partner, and met with key stakeholders to understand the business. T-Tech assessed IT requirements from this and concluded that the first step was to conduct an IT review and strategy.
  • Onsite technical review of infrastructure and assets
  • Remote assessment of some key applications to see how they were being used
  • Interviews with key stakeholders and department heads to understand how each area was working, what technology they were using, how they utilised it, and what difficulties or obstacles they suffered
  • Review of the “5 year and beyond” business plan to understand where Bletchley Park Trust were going strategically
This review found many opportunities whilst recognising the challenges, which led to the development of their 3-year plan, with future-proofed technology, an asset list, and recommendations to bring in-house the ownership of certain assets and infrastructure. Budgets were laid out so spending could be controlled and projected, and charitable benefits were reviewed and planned into the budgets and strategy.

Outcome

The main outcome was the requirement for a dedicated resource to keep focus and momentum on the strategy, which led to T-Tech becoming a strategic partner, and taking up a Virtual IT Director role within the business. This has led to a variety of projects and company-wide improvements, including a new website, CRM development, and IT Support Services. Departmental projects were reviewed and aligned with other departments where appropriate, priorities were identified so a focused approach could be achieved, and refined IT systems led to improved operations, with positive financial outcomes negating the cost of their IT investments. 
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Managing Partner, Grunberg & Co

“Communication is great. When a DR event occurred, the confidence from senior-level engineers and team leaders to resolve the issue was very reassuring. The reaction from T-Tech was great and they had all hands on deck.”

Tax Partner, Grunberg & Co

“We don’t hear any noise from our staff about support tickets not being addressed. The Service Desk engineers are attentive and solve any urgent issues we have in a timely manner.”

Senior Partner, Grunberg & Co

“I really don’t have many issues, and when I do need help, the team are really responsive. You guys are brilliant.”

Senior Account Manager, T-Tech

“We are excited about the future of our relationship with Grunberg & Co. Their enthusiasm toward growing with technology makes our partnership strong and aligned.”

IT Manager, Software Radio Technology

"T-Tech understand our business requirements and provide us with consultancy and strategy input that contribute to customer retention and business growth. Their knowledgeable staff guide us through projects ensuring that technology is aligned to business objectives."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Managing Partner, BKL

"We are impressed by the professionalism of T-Tech. They are able to understand our business requirements and provide solutions which contribute to keeping the company efficient and competitive. Their knowledgeable staff guide us through complex projects and all the skills are available to make any system or process transition smooth."

Partner, Raffingers

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team. We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

Managing Partner, Family Law Group

“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”

Director of Tax Technology, Evelyn Partners

The responsiveness of T-Tech has been paramount to us getting particular components added to Practice Gateway at our firm. What we have needed most in development terms is always listened to.

Managing Partner, Scrutton Bland

“Scrutton Bland has achieved a lot in the last 6 months, compared to the last three years. We chose T-Tech to do a practice review with the intention to deliver on a number of projects, due to their industry expertise and where they sit in the marketplace. Our previous IT team did not have relevant sector experience leading to the consideration of solutions that weren’t relevant to our sector. We needed to look to restore faith in our IT leadership. T-Tech came to us with recommendations and improvements on trusted solutions that have worked for other professional services firms. We are really pleased with the decision to work with T-Tech, and they have already delivered on major projects in a way that suits our practice.”

Partner, Alliotts LLP

“Unless your job in the firm is IT then you cannot physically do it. It is so complicated, so fast moving, and quick changing that you can’t keep up. You then have no choice but to use a Managed Service Provider. An MSP needs to be people you respect, who you get on with, as it is a personal relationship. It needs to be with people who understand your business and your business needs – we have this with T-Tech.”

Director of Support Services, Bletchley Park

"Our interaction with T-Tech goes further than IT support – their consultancy led approach has delivered us gains across the business and revenue to the bottom line. We have a clear 3 year IT plan and strategy, which helps us deliver significant business benefits on a regular basis. T-Tech have helped us improve our IT resilience and helped identify ways for our team to work more efficiently."

IT Manager, Searchlight

“T-Tech have provided a fantastic service and are very efficient.”

IT Partner, Saffery Champness

“We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Team Leader, CCM

"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"