Searchlight Electric is a renowned lighting wholesaler founded in 1945 by Sir Sidney Hamburger. They remain a family-owned business that supply decorative lighting to the very best specialist lighting retailers, multi-national chains and distributor partners across the globe.
GOAL
Searchlight already had an internal IT team which had been working for 8+ years in conjunction with T-Tech’s third line engineers to compliment the firm’s operations. However, as Searchlight grew their technology stack and moved into cloud first operations, this resulted for the need of the onsite engineer to focus more on software support rather than general support.
To continue reaching their growth targets, Searchlight set out to:
• Transition over to a cloud-based business
• Increase efficiency with additional IT support resources and investment
• Relieve their internal team of some of their workload to focus on other projects
Whilst Searchlight have a great internal team, they required a different dynamic of cloud focused engineers.
SOLUTION
T-Tech proposed an expansion of Searchlight’s current solution to support their goals to become a modern workplace and increase efficiency.
Searchlight, which was previously utilising our third-line engineer support, would then switch to our full IT support, adding first and second-line engineers as well as our projects team.
T-Tech team supported in a side project to move existing on prem environment into Azure, While the first, second, and third-line engineers would handle the day-to-day operational demands, relieving the internal IT team to focus towards.
With that in action the internal IT resources were then allocated to Microsoft Dynamics projects and on-site requests to assist with adding value to Searchlight’s efficiency.
OUTCOME
Searchlight have entrusted T-Tech with their IT support for a decade and continue to work with us as their trusted technology solutions provider. Since transitioning to full IT support, they have successfully been able to continue their cloud strategy focus.
Another positive outcome was the increase in efficiency which came from both our IT support stack and Searchlight’s internal IT team. This is because, whilst their internal team were employed by Searchlight, they were essentially a part of the T-Tech team. With both parties working together as one unit, the internal IT team were provided with new opportunities for personal growth and development by being exposed to a wider variety of tickets.
Searchlight also had peace of mind as their team was supported regardless of the situation. Now if someone was on vacation, on sick leave, or even just out of office, Searchlight’s team was only a phone call, email or ticket away from technology support.