Application Support
Maintaining your applications can be frustrating, especially when you then need to sit on the phone for what seems like an eternity discussing your issue with customer support.
Partners are also finding that most IT providers won't support their applications as practices can employ a different stack, each coming with a niche set of issues.
T-Tech believes in empowering the accountancy sector with the right technology and support to succeed. We have developed deep industry knowledge, insight, and sector-specific solutions to serve the accounting industry.
Here's what you can expect from our service:
- Issue Reporting Systems- Our portal where clients can log and review their IT problems has issue types for 80 apps and sub issue types exceeding 100 for each.
- Complete Application Support- We will either solve your application issue, or we will sit with the provider to run through and resolve the issue.
- Infrastructure Assistance- Most larger systems or applications will require external support for updates, which can lead to a firm's infrastructure needing additional upgrades. Our team is regularly exposed to this, at all scales, through our other partnerships with other practices.
- Decades of Application Experience- We have been helping accountants for almost 2 decades with our team receiving regular training on your applications and needs.
- Proactive Application Support- Our team is always resolving the latest issues, sometimes before they even become an problem. If another practice experiences an application error we can proactively resolve it for all of our clients. This means everyone experiences a better and faster service.
Service Desk
Maintaining and supporting all your user's computers and laptops can be a time-consuming and costly process for in-house IT teams, particularly if you have a large number of users distributed across different locations. That’s why many of our customers rely on our IT Support Service to maintain their PC estates.
